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AVIA Studio — Terms and Conditions

Effective date: September 29, 2026 Last updated: September 29, 2026

These Terms and Conditions ("Terms") form a legally binding agreement between you ("you," "your," or "User") and AVIA Studios, LLC, which operates the AVIA Studio desktop and mobile applications and the websites at studio.aviaorlando.com and aviaorlando.com (together with all related software, features, and services, the "Service"). In these Terms, AVIA Studios is referred to as "AVIA Studio," "we," "us," or "our."

PLEASE READ THESE TERMS CAREFULLY. By downloading, installing, accessing, or using the Service — or by creating an account, starting a free trial, or purchasing a subscription or credits — you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, do not download, install, or use the Service.

Section 21 contains a binding arbitration provision and a class-action waiver that affect your legal rights. Please review it carefully.

1. Definitions

1.1 "Account" means the account you create to access the Service, identified by your name and email address.

1.2 "Device" means a computer, phone, or tablet on which the Software is installed. Desktop licensing and mobile sign-in use different device/session identifiers, as described in Section 8 and our Privacy Policy.

1.3 "Free Trial" (or "trial") means the complimentary, time-limited access to the Service made available per Device as described in Section 6.

1.4 "Subscription" means a paid, recurring desktop plan providing the features stated at purchase for its active term. AI generation credits may be separate from a Subscription, as described in Sections 7 and 9.

1.5 "Your Content" means the photos, videos, audio, transcripts, metadata, file names, project structures, and any other materials that you import into, create with, or process using the Service.

1.6 "Software" means the AVIA Studio desktop and mobile applications and any updates, upgrades, patches, and accompanying components we provide.

1.7 "AI Features" means Auto Edit, Virtual Stage (virtual staging), and Photo to Video: the online photo-processing and generation features available through the desktop application and mobile app. Optional desktop transcript polishing and summarising are addressed separately in Section 9. Resize photos is an on-device tool, not an online AI Feature.

1.8 "Credits" means the account balance used for eligible online AI requests at the cost shown by the Service before you confirm processing.

2. Eligibility

2.1 You must be at least eighteen (18) years old, or the age of legal majority in your jurisdiction if higher, to use the Service. By using the Service, you represent and warrant that you meet this requirement.

2.2 You represent that you have the legal capacity to enter into these Terms, and that you are not barred from using the Service under the laws of any applicable jurisdiction.

2.3 If you use the Service on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to both you and that entity.

3. Accounts and Authentication

3.1 Registration. To use the Service beyond any functionality we expressly make available without an account, you must create an Account by providing your name and a valid email address.

3.2 Passwordless sign-in. The Service uses passwordless authentication. When you sign in, we email a one-time verification code to your email address. You are responsible for maintaining the security of your email account. Anyone with access to your email inbox may be able to sign in to your Account.

3.3 Accuracy. You agree to provide accurate, current, and complete information and to keep it up to date.

3.4 One account per person. You agree not to create multiple Accounts to obtain additional trials or allowances, or to circumvent these Terms, our licensing controls, or any device, allowance, or subscription limits.

3.5 Responsibility. You are responsible for all activity that occurs under your Account and on your Devices. Notify us promptly at support@aviaorlando.com if you believe your Account or email has been compromised.

4. License Grant

4.1 Subject to your compliance with these Terms and, where applicable, your payment of all fees, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Software on the number of Devices permitted by your access level (see Sections 7 and 8), solely for your lawful personal or internal business purposes.

4.2 This is a license, not a sale. We and our licensors retain all right, title, and interest in and to the Software and the Service, as described in Section 11.

4.3 The license terminates automatically upon expiration or termination of your access rights, or upon your breach of these Terms.

5. Restrictions and Acceptable Use

5.1 You agree that you will not, and will not permit any third party to:

(a) copy, modify, translate, or create derivative works of the Software, except as expressly permitted by law notwithstanding this restriction;

(b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, or underlying ideas of the Software, except to the limited extent applicable law expressly permits despite this restriction;

(c) circumvent, disable, bypass, tamper with, or otherwise interfere with any licensing, authentication, usage-metering, anti-piracy, or security mechanism of the Service, including any Device identification, project or usage reporting, or online-activation requirement;

(d) use the Service after your access has been suspended, disabled, or terminated, or use any means to obtain access you are not entitled to;

(e) resell, rent, lease, lend, sublicense, distribute, or otherwise commercially exploit the Software or your access to the Service, except as we expressly authorize in writing;

(f) remove, obscure, or alter any proprietary notices in the Software;

(g) use the Service to process content that you do not have the legal right to process, or in any manner that infringes the rights of others or violates any applicable law; or

(h) use the Service to develop a competing product, or to benchmark or gather competitive intelligence without our written consent;

(i) submit photos, instructions, or transcript text that you are not permitted to disclose to a processing provider, or breach a consent, confidentiality, or data-protection obligation owed to another person; or

(j) use online AI processing outside the Service's authorized interfaces, bypass credit or usage controls, or automate access beyond the batch processing expressly supported by the Service.

5.2 You are solely responsible for your conduct and for ensuring that your use of the Service complies with all applicable laws, including laws governing the media you import and the rights of individuals appearing in that media.

6. Free Trial

6.1 We make a desktop Free Trial available per Device so that you can evaluate the applicable desktop features before subscribing. Online AI generation is subject to the credit and access requirements shown in the Service; a trial does not promise unlimited or included generation credits. Mobile local tools and mobile credit-based access are separate from the desktop trial and subscription-seat system. Sections 6.2–6.5 describe the desktop trial.

6.2 The trial runs for three (3) days. The three days begin when the Device is first registered with our licensing server — that is, the first time the Software is opened and reaches us — and not when you first use any particular feature. The Service shows you how much of the trial remains.

6.3 The trial is tied to your Device (as identified under Section 8), not merely to your Account or installation. Reinstalling the Software, clearing local data, creating additional Accounts, or similar actions do not start a new trial. We may decline, shorten, or refuse a trial where we detect abuse or circumvention, including an unusual number of new trials originating from the same network.

6.4 When the trial ends, projects you have already organized remain browsable, but new work (such as importing, processing, developing, resizing, or exporting) is paused until you subscribe.

6.5 The trial is provided "as is," and we may modify, limit, or discontinue it at any time, including by changing its length or what it includes.

7. Subscriptions, Billing, and Cancellation

7.1 Plans and pricing. Desktop subscriptions and AI credit purchases are available at the prices displayed at checkout. Subscription plans may be monthly or annual. Credit purchases are charged at checkout and do not by themselves start a recurring subscription. The renewal and cancellation provisions below apply to recurring subscriptions. All prices are in the currency shown at checkout and exclude taxes unless stated otherwise. We may change prices prospectively; subscription changes will not affect your current paid term and will apply upon renewal with notice where required by law. Credit costs for AI requests are shown before confirmation, as described in Section 9.10. Prices may differ between Apple in-app purchases and desktop/web purchases. Purchased credits do not expire and are usable through the same AVIA account on supported mobile and desktop applications; they are not a desktop subscription or device-seat license.

7.2 Payment processors. Stripe, Inc. ("Stripe") processes desktop and web payments. Apple processes purchases made through its in-app purchase system on iPhone and iPad. By making a purchase, you authorize the applicable processor to charge the price shown at checkout. The processor's own terms and privacy policy apply. We do not receive or store your full payment-card details. Apple credit packs are consumable, one-time purchases and do not automatically renew. Credits are added to the AVIA account used for the purchase after server verification; interrupted delivery can be retried without purchasing another pack.

7.3 Automatic renewal. YOUR SUBSCRIPTION AUTOMATICALLY RENEWS. Unless you cancel before the end of the then-current billing period, your Subscription will automatically renew for a successive period of the same length, and your payment method will be charged the then-current price for that plan. This continues until you cancel.

7.4 How to cancel. You may cancel at any time through the billing portal accessible from within the Service (which directs you to Stripe's customer portal) or by contacting us at support@aviaorlando.com. Cancellation stops future renewals. Cancellation takes effect at the end of the current paid period; you will retain access for the remainder of that period.

7.5 Refunds. Except where required by applicable law, fees are non-refundable and there are no refunds or credits for partial periods, unused time, or downgrades. We offer the Free Trial so you can evaluate the Service before paying. Nothing in this section limits any non-waivable statutory refund, withdrawal, or cooling-off rights you may have (see Section 7.9). Refund requests for purchases billed by Apple are handled through Apple, including at https://reportaproblem.apple.com, under Apple's applicable policies and your statutory rights. If a credit purchase is refunded or reversed, we adjust the corresponding credits in your shared AVIA balance. If those credits have already been used, the balance may become negative and additional credit-based processing may be unavailable until the balance is sufficient.

7.6 Failed payments and past-due accounts. If a charge fails, we or Stripe may retry the charge. If payment remains unsuccessful, we may suspend or downgrade your access to paid features. Your previously organized projects generally remain browsable during any such lapse, consistent with Section 6.4.

7.7 Desktop offline grace period. Eligible desktop tools can work offline for a limited grace period (currently up to twenty-four (24) hours) after it last verified your access online. After that period, an internet connection may be required to continue new work. This grace period is a convenience feature and may change. Online AI processing always needs connectivity for upload, processing status, and result download; it cannot run solely on an offline license.

7.8 Taxes. You are responsible for all applicable sales, use, value-added, and similar taxes. Where we are required to collect such taxes, they will be added at checkout or invoiced.

7.9 Statutory rights. If you are a consumer in a jurisdiction that grants a right of withdrawal or cooling-off period for digital purchases, that right applies as provided by law. Where you request immediate access to paid features and consent to immediate performance, you may lose a statutory withdrawal right to the extent permitted by law.

8. Devices, Device Limits, and License Enforcement

Desktop licensing, subscription-seat limits, trials, and rotation rules below apply to the desktop Software. The mobile app uses account/session verification and an app-generated device identifier, does not consume desktop subscription seats, and provides the local or credit-based features shown in the app.

8.1 Device identification. To administer licensing, the Free Trial, and subscription seats, and to prevent fraud and abuse, the Software derives a stable, one-way hashed identifier of the Device from hardware characteristics. The raw hardware value does not leave your Device; only the hashed identifier is transmitted. This is described further in our Privacy Policy.

8.2 Device limit. A Subscription may be used on a limited number of Devices at a time, and how many depends on your plan: a monthly plan currently covers one (1) Device, and an annual plan covers two (2). A trial Device counts as one. You can view and release your Devices from within the Service. If a plan change leaves your Account on more Devices than the new plan allows, existing projects stay browsable and new work waits until you release a Device.

8.2.1 Rotation limits. Because releasing a Device is free, we also limit how many different Devices an Account may activate over time — currently two (2) on a monthly plan and three (3) on an annual plan within any rolling thirty (30) day period — and we apply a short cooling-off period (currently twelve (12) hours) after a Device is released before another may take that seat. These limits exist to stop one Subscription being shared across many machines. If you legitimately need to change machines more often, contact us at support@aviaorlando.com. We may also flag an Account for human review where an unusual number of Devices or countries appear on it; review is not an automatic suspension.

8.3 Usage and anti-piracy signals. To operate and protect the Service, the Software communicates with our servers to (a) register that the app has been installed and opened on a Device, (b) verify your access and issue short-lived license tokens, and (c) record that a project has been created (as a count and timestamp only — we do not collect the contents, names, file paths, or subject matter of your projects for this purpose). These signals let us detect and respond to unauthorized use, such as circumvention of the trial or of subscription controls. Separately, online processing creates the account-linked job, settings/instruction, status, and credit records described in our Privacy Policy, so we can deliver results, recover requests, and apply the credit rules in Section 9.10.

8.4 Remote suspension and disabling. You acknowledge and agree that we may, at our discretion and to the extent permitted by law, remotely suspend, disable, or ban a Device or Account that we reasonably determine has violated these Terms — including by cracking, tampering with, or circumventing our licensing or anti-piracy mechanisms, or by using the Service without a required Subscription. A disabled Device may lose the ability to perform new work; where feasible, previously organized projects may remain browsable. A ban may persist across reinstallations of the Software on the same Device.

8.5 No circumvention. Any attempt to defeat, alter, or interfere with the mechanisms described in this Section is a material breach of these Terms and Section 5.1(c), and may also violate applicable law.

9. Your Content, Local Processing, and AI Features

9.1 You own Your Content. As between you and us, you retain all right, title, and interest in and to Your Content. These Terms do not transfer any ownership of Your Content to us.

9.2 Local tools and online processing. Importing, viewing, and resizing photos run locally on your Device. Resizing runs directly on your phone or computer and does not require a photo upload for AI processing. Desktop tools such as scene detection, tagging, transcription, face detection, and local developing also run on your Device. Choosing an AI Feature or an online export involves the transfers described below.

9.3 Face and biometric processing. Local face detection/recognition keeps its facial-geometry measurements on your Device. A photo you choose for online AI processing may contain faces or other identifying information visible to the processing provider. You are responsible for any rights, notices, and consents required for your collection and processing of that information.

9.4 Cloud destinations and other exports. You may export to local folders or share media with destinations you choose, including supported cloud accounts and other apps. Transfers to a chosen third-party destination are controlled by you and subject to that destination's terms and privacy practices. Such exports are separate from the AI processing transfers in Section 9.7.

9.5 Your responsibilities for Your Content. You represent and warrant that you own or have the rights, licenses, consents, and permissions needed to import, process, and export Your Content, including to send selected content to online processing providers. You are responsible for backups. AVIA is not a photo backup service. Keep your originals and download and save generated results.

9.6 The three AI Features. Auto Edit applies selected photo adjustments; Virtual Stage generates virtual staging for a selected room/photo; and Photo to Video generates a video from a selected photo. These features run online when you start a request, in both the desktop application and mobile app. Simply importing or viewing a photo does not start an AI processing request.

Optional desktop transcript polishing and summarising are separate online text tools. They send transcript text for processing and return text to your computer; they do not upload the source audio or video. Transcription itself remains local.

9.7 Upload, processing, and download. By starting an AI request, you authorize AVIA to upload the photos you select and the necessary settings and instructions to our AI processing provider's servers, have them processed there, and download the resulting photos or videos back to your phone, tablet, or computer. AVIA's processing service relays requests and results and manages authentication, jobs, and credits. We keep operational records, including processing instructions that may describe your image, as explained in our Privacy Policy; we do not operate a permanent hosted photo library for these features.

You grant AVIA and its processing providers the limited rights to receive, transmit, process, and temporarily hold Your Content needed to fulfill your request and deliver the result, subject to the handling and retention described in our Privacy Policy. This does not transfer ownership of your original photos to AVIA. AVIA does not use submitted photos, results, or transcript text to train its own AI models.

9.8 Privacy and permission. Only submit content you may lawfully disclose to a processing provider. Selected photos may reveal people, addresses, documents, or confidential information even when embedded location metadata is removed. You are responsible for required notices, permissions, and confidentiality obligations. Do not use online processing if those obligations prohibit it. Local tools, including resizing, remain available subject to their applicable access requirements without choosing an AI upload.

9.9 Review AI results. Generated or edited images and videos may add, remove, or alter details, including furnishings and apparent property conditions. They may be inaccurate, incomplete, or unsuitable for your intended use. Review every result before publishing or relying on it, and make any AI-editing or virtual- staging disclosures required by law, listing services, or your professional obligations. Do not use results to misrepresent a property's actual condition. Transcript polishing and summaries can also contain errors and are not certified or legally reliable records. AVIA does not guarantee that AI output is unique or eligible for intellectual-property protection.

9.10 Credits, allowances, and saved results. Online photo/video AI requests use the account credit balance at the cost shown before confirmation, subject to any applicable free-redo eligibility. Desktop subscriptions and trials do not by themselves promise unlimited AI generation. Desktop and mobile requests can use the same account balance. Optional desktop transcript tools have separate usage allowances shown in the Service. We may change future prices or allowances prospectively and restrict abusive use.

The app attempts to download completed results to your local project. For new mobile AI jobs, provider-generated files expire 24 hours after their creation; reopen the app within 24 hours of starting a job so it can finish saving your result. Desktop availability may differ. Expired provider files may be unrecoverable. Expiry after successful generation does not automatically reverse the credit charge, subject to any non-waivable rights under applicable law. Provider file expiry is separate from retention of request and billing/job records described in the Privacy Policy. Download and back up results promptly.

9.11 Availability. Online AI processing requires an internet connection and the account access and credits or allowance applicable to the requested feature. It depends on third-party processing services and can be delayed, unavailable, or interrupted. Upload, processing, and download may finish at different times. A desktop offline grace period does not enable offline AI generation. Section 13 applies, subject to any mandatory rights under applicable law.

9.12 Reviews you publish. If you submit a review of the Service, you choose the display name shown with it, and you grant us a non-exclusive, worldwide, royalty-free licence to publish, display, and reproduce that review together with your chosen display name, your plan type, and your country, in connection with the Service. Your email address is used to confirm the submission and is not published. You may ask us to remove your review at any time, confirmed from the address that wrote it. We may decline to publish, or may remove, any review that is unlawful, abusive, deceptive, impersonates another person, or is not about the Service, and we may publish a reply to it.

10. Third-Party Services and Components

10.1 The Service integrates or relies on third-party services and components, which may include, without limitation: Apple (App Store payments), Stripe (desktop/web payments), Cloudflare (infrastructure and hosting of our licensing server), an email delivery provider (for sign-in codes and notices), AI and cloud processing providers for the online features described in Section 9, Google (for the optional Google Drive and Google Photos integrations), and open-source or third-party AI models and libraries that are bundled with the Software and run on your Device.

10.2 Your use of third-party services is governed by those third parties' own terms and privacy policies. We are not responsible for third-party services, and their availability or behavior is outside our control.

11. Intellectual Property

11.1 The Service, the Software, and all associated content, features, functionality, designs, text, graphics, logos, and the "AVIA Studio" name and marks (collectively, the "AVIA Studio IP") are and remain the exclusive property of AVIA Studio and its licensors, and are protected by copyright, trademark, and other intellectual-property laws.

11.2 Except for the limited license expressly granted in Section 4, no right, title, or interest in the AVIA Studio IP is transferred to you. All rights not expressly granted are reserved.

11.3 Feedback. If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate them without restriction or obligation to you.

12. Software Updates

12.1 We may develop and provide updates, upgrades, patches, bug fixes, or new versions of the Software ("Updates"). Updates may be required for continued use, and may add, modify, or remove features.

12.2 You consent to our provision of Updates and understand that the Service may not function properly, or at all, if you do not install applicable Updates.

13. Availability; No Warranty of Uptime

13.1 We strive to keep the Service and our licensing servers available, but we do not guarantee uninterrupted or error-free operation. The Service, including online license verification, may be unavailable from time to time due to maintenance, updates, third-party failures, or events beyond our control.

13.2 We may modify, suspend, or discontinue any part of the Service at any time, with or without notice, to the extent permitted by law.

14. Disclaimers of Warranties

14.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND SOFTWARE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. WE AND OUR LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

14.2 WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT PROCESSING (INCLUDING AI TAGGING, TRANSCRIPTION, FACE DETECTION, OR THE AI FEATURES DESCRIBED IN SECTION 9) WILL BE ACCURATE, FAITHFUL, OR COMPLETE, THAT GENERATED OR EDITED MEDIA WILL PRESERVE EVERY SCENE DETAIL, THAT POLISHED TEXT WILL PRESERVE EVERY WORD THAT WAS SAID, THAT A SUMMARY WILL BE FREE OF ERROR OR OMISSION, THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DATA OR CONTENT WILL BE PRESERVED WITHOUT LOSS.

14.3 Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In that case, such warranties are limited to the minimum scope and duration permitted by law.

15. Limitation of Liability

15.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL AVIA STUDIO, ITS OFFICERS, MEMBERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, CONTENT, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS INCLUDES ANY LOSS OR CORRUPTION OF YOUR CONTENT OR MEDIA.

15.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY U.S. DOLLARS (US$50).

15.3 The limitations in this Section apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you; in that case our liability is limited to the minimum extent permitted by law.

16. Indemnification

16.1 You agree to defend, indemnify, and hold harmless AVIA Studio and its officers, members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Content, including any claim that Your Content or your processing of it infringes or violates the rights of any person (including privacy, publicity, biometric, or intellectual-property rights); (c) your violation of these Terms or any applicable law; or (d) your circumvention of, or interference with, any licensing or security mechanism of the Service.

17. Term and Termination

17.1 Term. These Terms apply from your first use of the Service and continue until terminated.

17.2 Termination by you. You may stop using the Service and delete the Software at any time. Cancelling a Subscription is governed by Section 7.

17.3 Termination or suspension by us. We may suspend or terminate your access to the Service, or disable a Device or Account, at any time, with or without notice, if (a) you breach these Terms; (b) we are required to do so by law; (c) we reasonably suspect fraud, abuse, or circumvention of our licensing or anti-piracy mechanisms; or (d) we discontinue the Service. Where practicable and lawful, we will provide notice.

17.4 Effect of termination. Upon termination, your license under Section 4 ends and you must stop using the Software. Provisions that by their nature should survive termination — including Sections 5, 9.5, 11, 14, 15, 16, 18, 20, 21, and 22 — will survive.

17.5 No liability for termination. To the extent permitted by law, we will not be liable to you or any third party for suspending or terminating your access in accordance with these Terms.

18. Changes to These Terms

18.1 We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice (such as by email or an in-app or on-site notice).

18.2 Changes are effective when posted, or on such later date as we specify. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service.

19. Communications and Notices

19.1 You consent to receive communications from us electronically, including service-related emails (such as sign-in codes, billing notices, and important updates). These communications are part of the Service and you may not be able to opt out of them while you maintain an Account.

19.2 Notices to us must be sent to support@aviaorlando.com. Notices to you may be sent to the email associated with your Account or posted within the Service.

20. Export, Sanctions, and Compliance

20.1 You represent that you are not located in, and will not use the Service in or for the benefit of, any country or party subject to applicable embargoes or sanctions, and that you will comply with all applicable export-control and sanctions laws.

21. Governing Law; Dispute Resolution; Arbitration

21.1 Governing law. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules, and, where applicable, by the United States Federal Arbitration Act. This choice of law does not deprive you of the protection of mandatory consumer-protection provisions of the law of your place of residence where such provisions apply and cannot be waived.

21.2 Informal resolution first. Before filing any claim, you agree to try to resolve the dispute informally by contacting us at support@aviaorlando.com and allowing us at least thirty (30) days to respond.

21.3 Binding arbitration. Except as provided in Section 21.5, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally will be resolved by final and binding arbitration on an individual basis, administered by a recognized arbitration provider under its consumer/commercial rules then in effect. Judgment on the award may be entered in any court of competent jurisdiction.

21.4 Class-action waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding.

21.5 Exceptions. Either party may (a) bring a qualifying claim in small-claims court, and (b) seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual-property rights or to prevent unauthorized use of or interference with the Service.

21.6 Consumers in the EU/UK and other jurisdictions. If you are a consumer and the mandatory law of your jurisdiction prohibits the arbitration agreement or class-action waiver above, those provisions do not apply to you, and disputes will be resolved by the competent courts of your place of residence to the extent required by that law.

21.7 Opt-out. You may opt out of the arbitration agreement in Section 21.3–21.4 by emailing support@aviaorlando.com within thirty (30) days of first accepting these Terms, stating your name and that you opt out of arbitration.

22. General

22.1 Entire agreement. These Terms, together with the Privacy Policy and any plan-specific terms presented at checkout, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements on the subject.

22.2 Severability. If any provision is held unenforceable, that provision will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in full force.

22.3 No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

22.4 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law.

22.5 Force majeure. We are not liable for any failure or delay resulting from causes beyond our reasonable control.

22.6 Relationship. Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and us.

22.7 Headings. Section headings are for convenience only and do not affect interpretation.

23. Contact

Questions about these Terms may be directed to:

AVIA Studios, LLC 1427 Belladonna Pl, Unit #456, Saint Cloud, FL 34771 Email: support@aviaorlando.com Website: https://studio.aviaorlando.com and https://aviaorlando.com